En-Sync 8020 digital

The digital era is developing rapidly across most industries and countries. While it’s not compulsory to for a business to jump on the digital bandwagon, those who ignore the benefits of a well-executed transformation journey do so with the risk of being left behind.

W. Edwards Deming: "You don’t need to change – your survival is not mandatory."

We assist our clients in defining, to describe and manage the requirements enabling, positive outcomes from their digitalisation transformation journey.

Our definition of Digitalisation:

Technologies to transform the information nature of work and improve process and work efficiency.

Our experience:

The four main concerns En-Sync 8020 identified in interviews with our client’s employees when faced with an impending digitalisation transformation journey are:

Unclear Benefits

Perceived Loss of Value


Mistrust to Others

Lack of clearly articulated benefits of process digital developments for the company, for the process, for people
Perceived threat to lose personal value and not being valued as before due to a digital transformation of work
Perception of being unprepared to be successful in the delivery of the digitally performed work
As a result, a feeling of not being valued causes mistrust to others and lack of valuing others

Our Foundations:

A positive digitalisation transformation journey requires the confident support and inclusion of all employees. En-Sync 8020 address these issues by incorporating project management principles and the principles and 65 years of grounded theory and application of the works of Dr Elliott Jaques.


The use of data for discretion and judgement in making and enacting decisions by accountable person/team to proceed toward a goal of delivering the outputs of a process.
Decision Making
Decision Enaction
Resources required to deliver the outputs of a process (information, technical resources, etc.)
Identify the measurable data points which could then be transformed into meaningful information
Verbalisable facts and data that will be articulated and can then be reproduced with appropriate analytics
Interplaying verbalisable knowledge and data and non-verbalised information processing in trying to arrive at a decision
Physical enaction of the decision made
The Countable product/service of the completion of a process (Quality / Quantity / Time)
En-Sync 8020 has identified three criteria that can be utilised to measure the success of digital process transformation based on the nature of process work and its key elements (process, work, accountable team)

Process Effectiveness

Work Efficiency

Team Inclusion

More outputs (quantity) with better quality at less cost (resources) and within less time

Better data utilisation, a better quality of analytics and less time from data to enaction cycle

Positive intention to comply with the digital transformation of work maintained or better team inclusion level and sustained process effectiveness

In setting our clients organisation for a successful transformation requires an organisational perspective, to consider:
The Accountable
The Process
The Work of
Each Employee


The objective is to assess the impact that the digitally transformed work have on the
capability requirements of the members of the team accountable for the digitalisation transformation journey and the future process, including changes in data, information / analytics, decision and action.


10 Managerial
Leadership Practices

7 Types of Horizontal


Positive Intention to Support the digital transformation of work Developed Role with specific accountabilities to deliver the
Digital Transformation
Positive Intention to Comply with the behavioural requirements of the digitally transformed work
Improved Communication, feedback and support
Accountabilities & Authorities aligned to the Digitally transformed work requirements
Maintains or strengths Mutual Trust within the Team
The consensus among the Team Members of being valued and valuing others
Career paths, Talent pool, and training with Digital Transformation


AS-IS Mapping of Digital Development for any business process is the most critical step to understand the current state of accountable team, current level of digitalisation and work efficiency

En-Sync 8020
Extent Analysis

En-Sync 8020
Digital Mapping

En-Sync 8020
Digital Mapping

En-Sync 8020

Map AS IS accountabilities and authorities for elements of work within the process
Map AS IS elements of work within the process (data, information / analytics, decisions, actions)
Map AS IS Digital Development of work within the process
Map the current indicators of work efficiency (data collection, data utilisation, etc.)


Frequently forgotten aspect of Team Inclusion is how the digital transformation of work impact changes in the complexity level of data, information / analytics, decisions and Timespan of Discretion

Skilled Knowledge



Required Behaviour

Intention to Comply

Require changes in knowledge and skills to manage data, perform analytics and enact decisions
Require an understanding of potential new problems and, as a result, new problem solutions for team members to experience
Require changes in priorities that should be taken into account while executing the digitally transformed work
Require changes in the standard of the behaviour (time, Action, Target, Context) or to set a new behaviour standard
Require actions to mitigate the negative impact of digitally transforming work on the positive intention of team members to comply with new behaviour standards

Standard Review Approach

En-Sync 8020’s standard approach identifies barriers to “Inclusive” Digitalisation and develops an action plan to ensure positive intention to support and comply with the digitally transformed work for the “pilot” process






Select the process which will be digitally developed or is currently under digital development
Map AS-IS content of the process:
Assess the effectiveness of current level of managerial systems
Scope and impact of digital process development on Team Inclusion Level
Incorporate Changes in the digitally transformed work
  • Consider whole constraints
  • Consider handover points
  • Customers and suppliers to the area to be developed
  • Key data
  • Key information and analytics
  • Key decisions
  • Key actions
  • Process Effectiveness
  • Work Efficiency within the process
  • Inclusion Level of the Team accountable for the process
  • Team management
  • Process Management
  • Individual Team Members
  • The process into the inclusion factors that are to be impacted by the transformation
  • Measure regularly the changes in Team Inclusion
  • Level and positive intention to comply with transformed work
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